“Your communication is what you get back.”
We don’t know where we picked that up but it is the centerpiece of all our communications training. We so often hear people say, “But I have told them over and over!” Our response is the quote above.
We start by having people develop deep self knowledge which forms the basis of them being to adapt to their own temperaments and interaction styles as well as those of their audience.
We believe, and teach, that Listening is the root of all effective communication.